Most digital document flows are built in English. But for a large portion of borrowers English isn't a language they're comfortable with. When a customer can't read what they're signing, they either rely on someone else to explain it, or they sign without really understanding. Neither is acceptable.

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This is a compliance problem. RBI's Fair Practice Code, Gold Loans Directions 2025, Digital Lending Directions 2025, and Master Circular on Customer Service in Banks (Section 1.1f)  require banks and NBFCs to offer all paperwork in vernacular languages.

In a physical flow, simply printing the forms in vernacular is enough. But for digital flow, you have 2 kinds of communications - 1) Agreement which tells the terms of the contract 2) Interface that explains how to proceed for eSigning

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Most companies stop at (1) i.e. agreements - but to truly comply with RBI’s vernacular intent, you have to ensure the customer is making the decision to eSign willingly and wilfully. Instead of them clicking a few buttons and eSign automatically happens without them understanding it.

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With Leegality Local Languages, you can offer your entire eSigning interface in a vernacular language your customer understands.

This ensures they can read the eSigning instructions and then make an informed decision to eSign the agreement.

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99.97% of customers across NBFCs & MFIs chose non-english workflow when offered Leegality Local Language