Do they ensure minimal drop-off?
Customer has to enter 2 OTPs to eSign - in a 10 Touch Process
Customer only needs to enter one OTP to eSign - in a 4 touch process.
Do they have backup if their primary connection goes down?
They have a single Aadhaar eSign connection. If it goes down - your customer onboarding comes to a complete halt.
We have two Aadhaar eSign connections - NSDL (primary) and eMudhra (Backup). If one goes down, the other seamlessly kicks in.
Are they charging you for failed eSigns?
They charge you for API calls. So even if an eSign fails - you still pay something.
We charge you only for successful eSigns. If an eSign fails - you pay nothing
Can a customer use someone else’s Aadhaar card to eSign?
Your customer can use their mother’s, husband’s or sister’s Aadhaar to eSign. You are exposed to regulatory risk
If your customer uses someone else’s Aadhaar - their signature will be rejected. No legal risk.
If there is a crisis, is your eSign vendor still going to be there for you?
No dedicated support desk
No 24x7 Support for emergencies
Dedicated support desk
Monthly checkup and review calls
24x7 support for emergencies
Whose brand is more prominent during the eSIgn journey?
Your brand. With our branding options, your customer will feel like they never left your platform
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