Privacy Policy -

This Privacy Policy (“Privacy Policy”)describes Grey Swift Private Limited’s (“Company”), a company incorporated under the laws of India with CIN U74999HR2016PTC066380 with its registered office at Plot No. 444, Udyog Vihar Phase 3, Gurugram, Haryana, 122016, policies and procedures on the collection, use and disclosure of a User’s information pursuant to a User’s use of the services provided by the Company, whether existing now or in future. The Company is committed to ensuring that any use or sharing of your information with anyone shall be one only in accordance with the procedures described in this Privacy Policy.
The capitalized terms used in this Privacy Policy, but not defined in this Privacy Policy, shall have the meaning given to such terms in the Terms of Services (defined hereinafter).
Please read this Privacy Policy before using the site, the application or submitting any personal information. Where any person uses or accesses the Website of the Company or uses any products or services of the Company or otherwise provides any User Information (including information in relation to other persons) (“User”), the User consents to the collection and use of the information disclosed on the Website or in the use of the services in accordance with this Privacy Policy, including but not limited to the User’s consent for collecting, using, sharing and disclosing information of the User as per this Privacy Policy.
Please also note that the Privacy Policy will also apply to information of Users supplied by other Users. In case of information of Users supplied by other Users, the User providing the information confirms and warrants that the User has the authority to provide the necessary User Information.

Other applicable terms

This Privacy Policy is a part of and incorporated within, and is to be read along with the Terms of Service (the “Terms of Service”) which are available at

Policy changes

The Company may change and update this Privacy Policy from time to time. Such changes may be made without prior notice. The User is encouraged to review this Privacy Policy before accessing any services provided by the Company to make sure that the User understand how any personal information provided by the User will be used.

Links to other websites

The procedures and practices set forth in this Privacy Policy describe the use and disclosure of User Information collected by the Company. The application, website and/or other platforms of the Company, as available (“Products”) may contain links to other websites. Any personal information about the User collected which such User visits such websites is not governed by this Privacy Policy. The User is encouraged to exercise caution and review the privacy policies applicable to such websites before accessing them. The User acknowledges that the Company shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Products.

Competency to contract

By agreeing to this Privacy Policy, a User (which such User is a natural Person) represents that the User is at least the age of majority i.e. 18 years, and is competent to contract. Additionally, where the User is registering on behalf of, and is the authorized representative of, a company, partnership or any other legal entity, such User has been duly authorized by such entity and is permitted under Applicable Laws to accept these Terms of Service. In case the User is a natural Person who is not of the age of majority or is not competent to contract, the User may not use the services of the Company, the Products or provide any information to the Company.

Collection of information

The Company collects two basic types of information from a User in conjunction with a User’s use of the Products i.e. personal information, which is any information that exclusively identifies a User (e.g., the User’s name, email address, telephone number amongst others)and non-personal information, which is information that does not exclusively identify a User but is related to you nonetheless such as, information about a User’s interests, demographics and use of the sites. The Company may also receive personal information regarding a User as shared by third parties who maybe our clients or otherwise avail service from the Company. Please note that in such instances the Company is acting on the instructions provided by such client or user and the Company does not separately verify the right of the client or user to provide User Information to the Company. In case you are not the intended recipient of the services and Products, you should contact the Company at the earliest.

Towards the provision of the services by the Company and the use of the Products, the Company shall in addition to the information described above, collect the following information from a User (“User Information”):

Location Information about the location of the User’s device used to access the services from the Company. This is used for the provision of the services, for maintenance of records for audit purposes and other matters.
Access information Passwords and other details required to access or use the services provided by the Company.
Personal information Information about the name, email address, contact information and details of official documents. This is used for the provision of the services and for maintenance of records for audit purposes.
Camera and video Image and video information is stored for the provision of services and verification purposes.
Other applications The User’s use of other software or applications which are linked or used in the provision of the services e.g. any third party sites though which a User may have accessed the services.
Automated collection Details of the User’s device, computer and device information, activity on the website and other similar information. The Company collects this information for analytics, improvement of the services and for review purposes.
Digital signature details Digital signature certificate information including name, address received after successful certificate generation.
Stamp duty Stamp duty related information.
Others As may be explicitly required and requested from time to time.

Further, upon registering on the Products, the User may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) which will be retained by the relevant payment system or payment service provider in accordance with Applicable Laws. The Company ensures that such data/information is only transacted over secure sites of approved payment gateways which employ substantial degree of care available under the technology presently in use.


The Company may use and store some sensitive information including OTPs, secret keys and access keys for document sharing etc. to enable the User to avail the Company’s services.


The Company does not store any kind of biometric information/OTP used for authentication for an Aadhaar eKYC or Aadhaar eSign Transaction. Biometrics required for Aadhaar authentication arecaptured directly by the Certifying Authority, are encrypted right at the time when they are obtained and are processed only for the particular transactions for which they are collected. Strict guidelines laid down by UIDAI for biometric authentication are followed by Certifying Authority. The compliance of the Company’s products with governmental guidelines, as mandatory, is regularly audited by independent third-party information security auditors appointed by CERT-IN, MEITY, Govt. of India.

Usage of User Information

In addition to the uses specified above, User Information is used by the Company that the Company considers necessary for achieving a seamless, efficient and safe experience, customized to a User’s needs and use the personal information to provide services to a User, enhance the operation of the Products, improve the Company’s marketing and promotional efforts, analyse the usage of the Products, improve the Company’s product offerings, to personalise the User’s experience and to provide the User with a better experience.


Storage of User Information

Storage and transfer of User Information is carried out in compliance with all Applicable Laws, including without limitation, the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.

Please note that the Company’s information security practices constitute reasonable security measures, including as mentioned in Information Technology Act, 2000in place to protect the loss or misuse of the User Information. The Company follows ISO/IEC 27001 Information Security Management System Standard to handle and secure the information dealt by us. Compliance with the same is regularly audited by an independent third-party information security auditor appointed by CERT-IN, MEITY, Govt. of India. Within the contours of the Company’s ISO 27001compliant Information Security Policies, the Company follows a strict internal access control policy which is highly controlled and heavily monitored. Any kind of access is only provided after the necessary approvals and on a strict‘ need to know’ basis.

Whenever a User changes or accesses the User’s account information, the Company offers the use of a secure server. However, the User acknowledges that transacting over the internet has inherent risks which can only be avoided by the User following reasonable security practices, such as not revealing account/login related information to any other person and informing the Company’s customer care team about any suspicious activity or where the User’s account has/may have been compromised.


Please note that the Company does not guarantee that there will be no unintended disclosures of the User Information and data provided by a User on account of a data breach, unauthorized access, security failure etc. the Company cannot guarantee, gives no warranties, and shall not be liable for breach of the security of User Information through the services of the Company due to malicious attacks, errors, commission or omissions not wilfully initiated by the Company and any transmission is at the risk of the User.


All kinds of information collected is stored in a completely secure method follow ingpractices such as instance isolation, one way hashing algorithms, symmetric and asymmetric encryption techniques with master. Different Levels of protection and security is followed depending on the nature of information being protected.


Dissemination of User Information

Where any service requested by a User involves a third party, such information as is reasonably necessary by the Company to carry out the User’s service request maybe shared with such third party and the Company may also obtain details and information from the third party on usage. The Company may also engage with other companies/ persons to perform functions such as order fulfilment, delivering packages, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, and providing customer service. The User understand that they have access to personal information needed to perform their functions.

Additionally, User Information may be shared by the Company with a third-party business entity in case of any proposed merger, acquisition or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information.

The Company maybe required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.


Do note that the Company may anonymize and/or de-identify information collected from the Users. The Company’s use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy and it may be used and disclosed to others without limitation.


Retention of User Information

The Company may, at its discretion, retain any User Information for as long as it is reasonably required or as required under Applicable Laws or, in case of a Aadhaar base design, as specified by the Controller of Certifying Authorities or the eSign Service Provider. The Company shall not automatically destroy any User Information after the closure or termination of a User’s account with the Company.


Communication policy

When the User sets up an account or receives any request pursuant to the provision of the services, the User is deemed to have opted in to receive emails and messages from the Company and its service providers. While you may opt out of promotional messages, you cannot opt out of receiving certain administrative, financial, technical and legal information from the Company in connection with the services.


Alteration of User Information

In case the User requests any change or deletion of User Information of the User, or permanently delete the User’s, the User must contact the Company at or contact the Data Protection and Grievance Officer. Do note that the Company is not obligated to alter or vary or delete any User Information which it is required to maintain under applicable laws or pursuant to contractual requirements of the Company.


Cookie policy

A “cookie” is a packet of information stored on a browser by a server so it can be later read back. When you return to the website or application or access it though another website – they recognise these cookies and therefore your browsing device. To improve the user experience of the site or application for the Users, understand how Users use our website, personalize content and show promotional content/ advertisements the Company may use “cookies”, or similar electronic tools to collect information. This information may include the URL that User just came from (whether this URL is on the Company’s website or not), which URL that the User next goes to (whether this URL is on the Company’s website or not), the User’s computer and mobile browser information, the User’s IP address, and other information associated with your interaction with the Products. Note that information and data provided by a User may be collected in a “cookie” if the User has previously provided such information and data.


Local storage policy

To facilitate the provision of services by the Company to the User, the Company may store information locally on the device of the User. The User consents to the local storage of information on the device of the User for the facilitation of the services by the Company.


Legal requirements

Please note that the Company is incorporated in India and Company operates in accordance with Indian laws. Except as specified in this Privacy Policy, the Company does not warrant or confirm that this Privacy Policy conforms to any laws other than the laws applicable in the Republic of India. Except as specified in the Terms of Service or as agreed with the Company in writing, in case any User is subject to any legal requirements in relation to User Information which are inconsistent or in conflict with the requirements under the laws in the Republic of India or this Privacy Policy, which legal requirements would become applicable to the Company by the use of the Products by the User or the provision of User Information, the User is restricted from using the Products and the Company does not assume any legal liability or compliances by virtue of the same.

All disputes under this Privacy Policy shall be resolved by final and binding arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by the mutual consent of the User and the Company. The language of the arbitration shall be English and the seat of arbitration shall be Gurgaon, Haryana.

Contact details

 In case a User has any queries or any discrepancies/ grievances with respect to the User Information provided by a User, please contact the Company’s Data Protection and Grievance Officer by writing at:

Name: Prakhar Agrawal


Address: Plot No. 444, Udyog Vihar Phase 3, Gurugram, Haryana, 122016

Updates to the Privacy Policy

The Company reserves the right, at any time, to add to, change, update, or modify this Privacy Policy. The latest Privacy Policy will be available on this page.