.svg)
.avif)
Aadhaar First
Ensure branch/field officers prioritize Aadhaar eSign over other electronic/digital eSigns
.svg)
Why you need this feature
Often in the field when agents or branch officers collect signatures - they prefer the easiest possible way. This is where non-compliant and fraudulent practices slip in.
In a physical flow for example, they often get blank form signatures. But in a digital flow, they start skipping the eSign type that causes friction or is harder to do i.e. Aadhaar eSign. And compliance teams hate it - they want them to ensure customers are doing Aadhaar eSign for as many documents as possible.
That’s where Aadhaar First steps in. With Aadhaar First you can set up a cascading order for each Aadhaar eSign type (OTP, Bio, Iris, Face) depending on your use case - signer attempts to eSign in the order you set.
38L+ document journeys have used Aadhaar first operations till date
How Aadhaar First works?
- Field officers must attempt all available Aadhaar eSign modes before accessing non-Aadhaar options
- Non-Aadhaar options remain accessible for customers without Aadhaar linkage as a fallback option
- The system automatically routes signers through the cascade, eliminating the need for policy reminders or spot checks
Flow
1
Document is opened and customer tries Aadhaar eSign Via OTP
2
OTP Fails due to UIDAI down-tim so customer tries Biometric. That also fails and proceeds to do IRIS
3
If all mentioned Aadhaar eSigns fail due to downtime or other errors, customer is shown a secure virtual sign as a backup
4
Customer proceeds to eSign succesfully
How Aadhaar First Works
Feature benefits
Heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.
Guaranteed Compliance:
Every customer who should sign via Aadhaar eSign does — no exceptions, no workarounds
Smart Fallback Flow:
If a customer has Aadhaar-mobile linkage issues, the system automatically tries other Aadhaar modes first — Face, Biometric, IRIS — before falling back to non-Aadhaar signing as a last resort. No customer gets stuck, no signing is lost
