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Notification Logs
Easily track the delivery status of eSign links and identify any delivery issues on email, WhatsApp or SMS with Leegality Notifications Logs
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Why you need this feature
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When eSign invites don't reach signers due to spam filters, delivery issues, or provider problems, you're stuck waiting on channel vendor support for answers.
It can take hours to get any update from the vendor and in the meantime, a signer is frustrated because the issue is not resolved. Eventually, the signer will either drop off or remember your process as tedious and unsupportive.
This is why we built Notification Logs on the new Leegality Dashboard - a comprehensive rundown of
🔔 Notification triggered for the customer across channels
📊 Their status — sent / delivered / read / alert
⏱️ Timestamps for each status
📝 Remarks on why the notifications were not delivered
If the notification is not delivered for any channel, it helps you quickly identify the cause of the issue and take the relevant next steps to solve it at the earliest.
Flow
How Notification Logs Work
Feature benefits
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Comprehensive Tracking:
View a complete history of notifications (Email, SMS, WhatsApp) sent to each invitee, including status updates like Sent, Delivered, Read, or Error
Instant Verification:
Quickly confirm whether an invitee has received and interacted with your message, helping you address potential issues like missed or delayed notifications
Detailed Status Logs:
Get specific information for each notification, including the channel used, notification type, timestamp, and status remarks for better visibility
