Local Languages - Offer the entire eSign flow in any local language with ONE CLICK

Recently, RBI slapped a hefty penalty on a major NBFC because they didn’t offer their digital paperwork in local languages as prescribed in RBI’s Fair Practice Code.

According to the Code, NBFCs must ensure their loan application process is available in vernacular languages. This includes: 

  • All communications to the borrower
  • Loan agreement with loan amount sanctioned, terms & conditions, annualised rate of interest, method of application, etc.
  • Loan documentation kit with DPN, insurance documents, facility agreement, mortgage deed, etc.

This aims to ensure that the customer has crystal clarity into the process and terms of the loan they are availing.

In digital flows, this process includes various actions they take to eSign a document - including the eSign invite they receive, steps involved in document execution, eSigning, and more.

But most digital flows are provided exclusively in English. This means the customer drops off because they cannot understand the process. Or, your branch/field officers need to handhold them and translate each instruction.

This is time-consuming and eats into your team’s productivity. This makes your customers feel frustrated and helpless when they try to do it on their own.

Let’s take a quick look at the proportion of customers who opted for non-English eSigning flows when NBFCs and MFIs offered it.

The staggering difference here indicates why local language flows are critical for NBFCs and MFIs - which is also why RBI’s crackdown on non-compliant firms is likely to get stronger by the moment.

With Leegality Local Languages, you will be able to offer your entire eSigning flow in an Indian language your customer needs - in just ONE CLICK.

You can create agreement templates in an Indian language your customer understands. You can either choose a default language for the invitee or allow signers to continue the eSigning journey in a language of their choice. You can also send eSign invites to your customers via SMS, email, or WhatsApp in a language they prefer.

How does Local Languages work

You can create custom templates in any language you need with Leegality’s Template Editor, and send them to signers as needed. 

Customers will preview this document once they enter the eSigning link.

You can create custom templates in any language you need with Leegality’s Template Editor, and send them to signers as needed. 

Customers will preview this document once they enter the eSigning link.

Once you have enabled Local Languages, you will be able to set a default language for each signer’s signing journey.

All instructions and buttons (CTAs) in the page will appear in the default language.

Additionally, you can allow your signers to switch to any language that Leegality offers from the same page like they would at an ATM.

Once you have enabled Local Languages, you will be able to set a default language for each signer’s signing journey.

All instructions and buttons (CTAs) in the page will appear in the default language.

Additionally, you can allow your signers to switch to any language that Leegality offers from the same page like they would at an ATM.

The signer will then receive instructions to eSign as well as Consent in the chosen language.

The signer will then receive instructions to eSign as well as Consent in the chosen language.

Once they have finished signing the document, the signer will receive the document completion update in the chosen language.

Once they have finished signing the document, the signer will receive the document completion update in the chosen language.

In the Secure Audit Trail, the consent of each signer will be recorded in the language in which they have provided it.

In the Secure Audit Trail, the consent of each signer will be recorded in the language in which they have provided it.

Here is a quick peek into the actual product.

Pass the document that you need to check through Leegality eSign Verifier

Pass the document that you need to check through Leegality eSign Verifier

Pass the document that you need to check through Leegality eSign Verifier

Pass the document that you need to check through Leegality eSign Verifier

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You can create custom templates in any language you need with Leegality’s Template Editor, and send them to signers as needed. 

Customers will preview this document once they enter the eSigning link.

Step
2
/
5

Once you have enabled Local Languages, you will be able to set a default language for each signer’s signing journey.

All instructions and buttons (CTAs) in the page will appear in the default language.

Additionally, you can allow your signers to switch to any language that Leegality offers from the same page like they would at an ATM.

Step
3
/
5

The signer will then receive instructions to eSign as well as Consent in the chosen language.

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5

Once they have finished signing the document, the signer will receive the document completion update in the chosen language.

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5
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5

In the Secure Audit Trail, the consent of each signer will be recorded in the language in which they have provided it.

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5
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Next step

Benefits of Leegality Local Languages

  • Ensure compliance with RBI Fair Practice Code & avoid hefty penalties
  • Ensure customers are comfortable with digital documentation & eSigning
  • Save time that your branch/field officers spend on explaining instructions
  • Reduce on-ground reluctance to adopt digital documentation processes

Benefits of Leegality Local Languages

  • Ensure compliance with RBI Fair Practice Code & avoid hefty penalties
  • Ensure customers are comfortable with digital documentation & eSigning
  • Save time that your branch/field officers spend on explaining instructions
  • Reduce on-ground reluctance to adopt digital documentation processes

Benefits of Leegality Local Languages

  • Ensure compliance with RBI Fair Practice Code & avoid hefty penalties
  • Ensure customers are comfortable with digital documentation & eSigning
  • Save time that your branch/field officers spend on explaining instructions
  • Reduce on-ground reluctance to adopt digital documentation processes
How to get started with
Local Languages

Get in touch at enquiry@leegality.com to start using Leegality Local Languages.