There were chances of error while filling the form. From our end we have to manage that there should not be any discrepancy or any error while filling the form. Because once this form is sent to us, in case there are any mistakes, client will have to repeat the process and he is not very happy, because there is a cost to that

Imagine printing 25 to 30 pages, that too both sides. It’s a costly proposition

Currently we are planning to expand our business. That means that many more accounts will be opened, and we will definitely use your services which we are currently using. There will definitely be an increase in the volume

We are not finding any difficulties. It is a very simple and very seamless process. We are interacting with Shriram (account manager) and finding all the solutions on an immediate basis, or a timely basis. It never happens that they are delaying. You have a very good, professional team, and we are getting all the solutions on a timely basis.

The Smart Name Verification feature is very important. We were facing some issue earlier where the Aadhaar name and the KYC name [of the customer] was different. With Smart Name Verification we are verifying both the details simultaneously

It has been a very simple and very smooth experience for our customers

The earlier physical journey was a very time-consuming process. It took around two to three days, to process the account of any clients. The current process takes less than 15 minutes

Another challenge was storage of all those documents at our side

Another main issue was taking a printout. The availability of a printer is not feasible for everyone

First challenge was time. The physical journey was a very time-consuming process. It took around two to three days to process the account of any client.

We explored using eKYC as a substitute for the signing process three years back. And of course we tried a couple of other solutions. Then we found Leegality, which was the easiest one to integrate.

[Merchants] found it very comfortable because they didn’t need to sign any paper document. With a physical document even they had to store a xerox copy of the document somewhere and keep it safe and secure. Now they can receive digitally signed documents over email and store them forever easily.

Actually, a partnership with our merchant can only start once we receive the signed documents itself and the actual business will start only after our verification process is complete.As for the second challenge, maintaining physical documents in a warehouse would be okay for a small number of merchants. But as we grow this becomes increasingly difficult to do

The fundamental challenge was that the entire process used to take four days at least - getting all the signed paper documents from the merchant, getting them back to the head office, having the operations team sit and validate the documents and, finally, proceeding to the next step. The other challenge was collecting all the documents across the country to a single location, maintaining those, maintaining the inventory, verification etc. We have a warehouse in our premises in Hyderabad. We used to have to keep every single document under lock and key so that they would be safe and secure

Payswiff receives two key benefits from Leegality. First, we receive digitally signed documents which are stored directly on our servers. Second, all documents are instantly signed which saves us a lot of time and which actually gives us a lot of benefit over our competitors in the market.

Now that things are happening digitally - and our full involvement is not needed - we can now utilize our bandwidth to make the engagement or the relationship with the merchant smoother and faster - rather than just getting stuck with the task of document verification

The moment we started our journey with Leegality we stopped hard copy agreement collection. Now everything is happening digitally - signing and verification.

When doing these technical upgrades, I thought our account manager, since he was from business development side, would not be aware of how the integration should be or how things should be implemented at our end. I kept asking them to schedule a call with your tech team to help us out. I was wrong. Our account manager helped us in moving this process very fast. I had initially thought this process would take 4-5 days. But in the end it happened within 2 days of time

That's the reason I got in touch with our account manager early this year. So when we had a different functionality and he connected your tech team immediately and we got a solution in just a day. It is still merchant onboarding, but it's a Web-based app. Earlier it used to be the native app where the existing functionality used to work perfectly, but when we moved to a PWA kind of app, which is a hybrid app, I would say, our existing functionality didn't work. So then we immediately reached out and your tech team provided us a solution immediately.

We were seeing almost 99.99% uptime with Leegality whereas other players were not up to the mark. Our mobile application is available 24*7, available on google Playstore or App Store. Merchants can download and can initiate the process at any point in time. Be it midnight or be it in the afternoon or anytime. If support and uptime is not provided the moment we need it, it's useless for us.

All the things are very smooth and in my last three years journey we have got 2 or 3 issues as such which got resolved immediately, like within a few minutes of time, I would say, not even hours of time. Otherwise, whenever we are asking for procurement of the stamp papers, whenever we are asking for eSign credits, things are happening immediately without any delay to it. So the journey with Leegality so far is quite impressive and better.

So in the earlier scenario, it used to take 4 working days at least (and in some cases 7 to 10 days) to onboard a merchant and get them to perform a transaction on our POS devices. Now, with Leegality, we can do this in 15 minutes of time. 4 to 10 days versus 15 minutes - you can calculate how fast and smooth this is for us.

Earlier it was difficult for us to procure the stamp papers at our end, to keep them in our database, and then reconcile or map them with the original agreement based on which merchant has signed it. Now, with Leegality, those things are happening automatically.

The biggest advantage with the Leegality integration on our SET application is the moment the merchant signs the agreement they can immediately start performing transactions on our POS devices.

I would say it was directly impacting our revenue. It would take a total of 4 days of process for agreement signing, verification and processing! These 4 days gave an opportunity for our competitors to speak to the merchant and offer a competitive price. This would cause us a late loss and directly impacted revenue