Leegality was our natural choice because of the relationship we already had with them. I think your people are very cooperative, and we were able to deliver things very fast, and meet the timeline.

We had to prepare the paperwork physically, and get the signature of each customer. If we were giving a loan to a group of 7 people , all documents had to be signed by each member individually, apart from some other joint documentation.

Earlier it would take at least 10 days to get a loan.

RBI innovation hub conducted a survey in Chamarajanagar district of Karnataka and found that it took almost 30 to 45 days for a farmer to get a loan. The major obstacle was the physical documentation part and that is where Leegality came in with a solution. And that's the story of KCC. We were able to deliver a loan in around five to six minutes.

Now if you visit some of our branches you will not find any physical documents. No files, no paper, nothing.

Unless we digitalize, we may not be able to control the costs and there will not be any profit we will be making in doing such business. I think the operational expenses we are incurring without a digital process, especially depending on our own branch team and all - it's very difficult

While evaluating vendors, we compared the integration of Federal Bank APIs with the options in the marketplace and the time taken for integration. The vendor has to permit us to do proper due diligence and InfoSec. We evaluated three or four vendors and Leegality was the best match.

Our sales team is able to do more business after Leegality. They can utilize the extra time to either convert new leads or provide more support to the customer.

Earlier we took about 4 days to process a loan. Now, with digital paperwork we take a minimum of 30 minutes and a maximum of 4 hours to process a loan

Collecting an application, onboarding a customer, processing the application, and intimating the customer, executing the agreement and then releasing the funds - this process would take four working days and still, clerical mistakes would be there.

The support we are getting from Leegality is awesome. Please keep up this support.

The integration process is not complex. It’s just plug and play. After we had given the requirement to Leegality and Lentra, the entire system - from templates to sandbox - was ready to go live within three days.

Integration with Leegality is simple. The support we got from Ketan (CSM) and the team was immense.

From the Bank’s perspective, we are adequately prepared during the recovery process since we share the documents with the customer via registered email and/or SMS. Leegality also maintains a full record of these activities - so if any dispute arises we are ready

On the Leegality portal, it’s a very simple process. Customer can easily enter his Aadhaar number and the Aadhaar OTP will be received in his mobile number.

With clickwrap, we had to depend on IT logs to prove that the customer had taken the loan. We had to put more effort to prove that a particular loan was disbursed to a particular customer.

Whenever you call him (CSM) , he’s available on the call. And over the call, he’s able to actually solve whatever we take to him. So support wise, we have been using Leegality for around 2-3 years without any problems. We are not even considering any other partner for this particular service.

With other APIs - whether it’s a bank’s API or a third-party API - we always have to rely on the tech or IT team for implementation. But with Leegality, it's different. We manage it ourselves, even though we’re not a tech team

Leegality was one of the partners we evaluated along with a few other partners. We had multiple rounds of evaluations. We compared the end-to-end process. How exactly we would configure a template, what is the dependency on the partner to get a flow created. With Leegality it was pretty simple to create a document or a template and download the API payload.

eSign via Leegality.s Aadhaar OTP is not a complicated process. The customer can verify the entire document and then eSign it in a matter of 30 seconds. We’re not seeing any major drop offs.

The borrower is able to see the entire document with loan details, KFS, interest rate and EMI. He just goes through everything, enters Aadhaar number and completes the journey. It's going seamlessly for the fintech journeys of our partners.

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With other APIs—whether it's a bank’s API or a third-party API—we always have to rely on the tech or IT team for implementation. But with Leegality, it’s different. We manage it ourselves, even though we’re not a tech team.

We have saved around 10 million sheets of paper through the digitization method

We analysed certain [paperwork] processes and thought that the TAT is taking more. And for a customer TAT is very important

The documents are indexed, organized, and stored in files. Then, multiple agencies manage the storage facilities. But later, if you need to retrieve something—whether for the customer, legal matters, or regulatory compliance—it becomes a nightmare.