So we created a project plan. It was a very crisp, precise 22-day project plan where we pegged each and every item as to what we need to do each day and at the end of each day what is the outcome that we were expecting. Leegality was spot-on with that plan because they helped us honour these internal timelines

Using Leegality is fast, it's easy and it's uncomplicated. Somebody doesn't have to be really tech savvy to go through this. It's just one click, two click and you're done

Going to the customer is not just a headache for my salesperson. It's also a headache for the customer. He has to also be free at the same time and because he's in need of a loan he'll also have to make time. He'll also have to be free for those two hours. The customer is also obliging us by signing because he needs the money. With Leegality now I'm just sending a link and it's just a matter of clicking on a link and putting an OTP, that's it.

My salesperson today does not have to wait for the customer. It is at the customers convenience. He just has to call the customer and ask him to eSign the sanction letter.

So on an average, let's say if I am signing the main loan sanction letter three times - and insurance loan sanction letter once, in the physical process my sales person would need to spend multiple man hours. In the Leegality-driven flow the total TAT for this process now is as low as 7 minutes.

From my perspective, as a project leader or a program director, speed to market of the solution was a critical factor. I was given a deadline of around 20 odd days to implement the digital transformation of sanction letters. So, on this count, from conceptualising the product, to designing it, to defining the process around it, to going live, to UAT and everything else - Leegality scored the best..

The digital flow for sanction letters would ultimately be in the hands of our sales team. And sales teams always choose the path of least resistance. They want simple solutions.Their job is to get in more business, their job is not to operate complex technology. . So we wanted something which is a 2 click thing or a 3 click solution. With Leegality, the process was very simple and efficient for our sales teams. The other partners we evaluated didn't fare well on this count.

For the other partners that we evaluated, their coverage was not as elaborate as what Leegality was offering. We wanted somebody who could help us with a one-stop solution for signing, stamping, DSC, and obviously give us various options in each of these areas. So let's say if I'm just looking at signing. I want multiple signing options because I just don't want an Aadhaar based signing because I operate in geographies like a Siliguri where people still use a 500 rupees mobile. I cannot expect [all] my customers to have Aadhaar mobile linkage. So I have to see how best I can service my customers. Also, Leegality has eStamping services, directly or indirectly in 20 States. Other partners don't have that coverage.

So subject matter expertise, speed to market and perfection of delivery. These were the three things we were very keen on having in the partner and that's where I think Leegality came through.

There's a cost angle to this also because when my salesperson is travelling to Borivali from Marol, he is also claiming local conveyance both ways. While he expends time, we as a company are losing money.

With mortgages - there is always a rush in the last 5 to 6 days of every month. So what we see in branches at this time is multiple sales guys trying to use the same printers and scanners at the same time at the end of the month. I have actually seen the frustration for them. It’s the 27th or 28th of the month and everybody is in a frenzy to disburse. Everybody has targets, everybody's answerable. There's a long queue at the printer because everybody wants to print their documents. This may seem like a small issue - but when you actually add up these instances of friction for 1000+ sales officers across 110 branches - it’s a very big issue.

Let’s say I am a salesman and I have a target of 3 crores, of which customer X is 1 crore. He’s agreed, everything is done, and he’s signed the initial sanction letter also. I have prepared his document for disbursal. Now at the time of disbursal he calls me and says that he has a better offer. So I match that offer. Now I’m sitting on the 27th of the month and I have the revised sanction letter with me. But I need to get it signed again. Now say for some reason the customer has an emergency and has flown to Bangalore. Since he’s not available - that 1 crore disbursal gets spilled over to the next month - and my monthly target goes for a toss

There is a probability I am leaving the customer open. So if I give him more time some other financial institution may come. So the whole idea is to basically tap the customer and close him as soon as possible

The customer tells my salesperson that he is available only from 9 p.m. to 11 p.m. But he is not the only customer whom that salesperson is servicing - so it becomes tough to slot it in. More often than not there are either delays or the salesperson misses out on some customers

From a salesperson’s perspective a lot of time is being wasted. Right now let's say my branch is in Marol and his customer is somewhere in Borivali or Kandivali. If the sanction letter is revised thrice between the customer and the salesperson,, our salesperson has to travel two hours every time just to get the sanction letter signed each time. Till he gets it signed, the case cannot be put up for disbursal.

It’s a small box where the customer can just put their signature and it would be automatically affixed on all pages while maintaining the formatting of the documents. Everything is clearly visible and easy for customers who did not know how to sign.

In my entire organization today all the agreements have become E-agreements. The Company Secretary team uses Leegality, my legal team uses Leegality. From an operations perspective, my branch team uses Leegality on a daily basis.

The best part about Leegality is that it is very easy and simple to use. Even my wealth manager - who is the interface between the organization and the customer – finds it easy to use the platform.

From a sustainability perspective – we are helping mother nature by not wasting paper

I am also unlocking the productivity and time of my wealth managers.

I'm enabling my customer to just put one signature rather than putting 10 to 12 signatures.

What we have realized is that I don't think there's much interaction required once the tool is deployed and we go live. It is basically auto driven after you put it into operation. So, the system is pretty simple, very easy to use…some initial, teething issues while setting it up. But once it’s set up there are hardly any issues. You don’t even need to speak to the Leegality team for any kind of an issues you just need to internally keep doing your stuff.

We did speak to a couple of other potential partners and we found that only the Leegality team was able to come up with flexible solutions that we wanted immediately. Every other organization that we were talking to was providing a platform - but we had to change our processes to suit to that particular platform. With the Leegality team, we could put forward our problem’s…saying that “this is the kind of problem that I have…and this is the kind of process that I have”. and come up with a solution which was a win-win for both of us.

There are multiple receipts and a whole host of paperwork that needs to be signed. As a result the customer needs to put signature on multiple pages. A second aspect of this issue is that there are some customers who probably do not know how to write. Now, when you're asking them to put a signature on multiple pages, they could feel, odd, they could feel offended. Is this the right way to respect the customer? What feeling are you putting in their mind?

[With paper] there was an increase in the average turnaround time, you know, and then obviously the cost also, you have to take multiple pages of agreement, print it, get it signed, then re-scan. And then, in the process – if any paper is missed out – the paper trail goes blank there