We found that the kind of support that we were expecting from the client-facing folks at Leegality was always on point.

I was trying to replicate what my physical process was in a digital way. I needed a good equivalent of that digitally. And Leegality did that well for us

We want our people to be immersed in work which benefits them and the organisation. Therefore we try to automate all the processes that we can in order to give meaningful work to the teams.

As an organisation our growth story has been phenomenal. Which in turn means that our teams are growing faster and bigger than ever before. We want to design our processes for tomorrow rather than only for today. In a physical process, managing that scale is difficult.

There were many instances where we could not estimate the demand for the eSign forms. We felt that in a couple of situations, we were almost missing the time period in which we had to refil credits. For this, I really liked that we were able to refill eSign credits with our corporate credit card. This is a very underrated feature - but was so important to us. With other vendors it’s usually a NEFT process where the Finance Team has to be looped in and the process takes at least 3-4 days.

Now that stockbroking documentation follows a digital standard - auditors have become more and more aware of the information that they need from this process. In Leegality, all the information about the execution - the eSign type, where the eSign happened, when the eSign happened, the signature certificate details, the last four digits of Aadhaar, the gender of the signer, the year of birth of the signer and other Aadhaar specific info - is captured in a Secure Audit Trail that Dhan and the customer receives. This helps us with both internal and external auditors

All the feedback that we gave, it was taken up very promptly. And, as I mentioned, the most important part about support is that you are always there. Our primary goal from a partner like Leegality is that the system should always be up and running. And whenever there were instances when it went down for a bit, Mohit and the team were very, very proactive in solving the issues.

Leegality provides robust end to end integration and support - from pre sales to post sales service.I would highly recommend Leegality just for this level of service.

Leegality understands the use case of stock broking. We have interacted with many vendors who do not have a single stock broking partner. The requirements for stock broking are very customer unique. And Leegality understands that.

From procurement to handling to digitizing to affixing on the DDPI - the entire end to end process for stamping is handled by Leegality in a very, very smooth manner. Plus it is compliant with stamping law - which is very important.

A major concern engineers have is that the product stays live consistently. Leegality has always been live for 99% of the time since we onboarded them. Even when the primary ESP (NSDL) is down, Leegality automatically switches to a backup ESP (Verasys).

With Leegality, in real-time, the user can see whether their Aadhaar number is linked to a registered mobile or an email address.

The TAT for stamping is very low. From the time we initiate payment, the stamp papers are in the inventory ready to be used in a week or two

The way that Leegality integration worked, we felt that our time to go live would be much shorter than the other player we were evaluating

We evaluated another big player in the market. They provided us with their API documentation on a Word File. Leegality, on the other hand, hosted the documentation on a website - much better hygiene. Apart from that, the other player’s documentation was not very clear. Leegality’s Documentation was very clear.

The problem was that the ESP we were connected with did not offer a consolidated journey - so we had to build a separate process ourselves if we wanted digital execution of DDPI.

The most common error in the industry is the Aadhaar number not being linked with the mobile number. But with our direct ESP connection we would not get this data ourselves - only the customer would get it. So anytime there was a likely drop off we would need to reach out to the customer and analyze. It was a long loop and not ideal.

Our experience has been very good since the beginning. Everybody has been very supportive, very prompt as well as always ready to help us. What was definitely good to see was that they looked at it as their own sort of problem, which they also wanted to solve, to really help us achieve some of the aspirations that we have

We figured out that using Leegality’s dashboard will fast track the process. We could start exploring the solution. We could iron out initial hiccups that you face in any new adoption. It takes time to do the API integration. So we didn't want to really wait for that. And also, by using the dashboard, it helped prepare us, and saw better adoption at scale. Which we eventually were able to support once we deployed with the API integration.

We were very keen that the solution comes up as soon as it can. And I must say that there was a lot of support from the Leegality team to understand what is our requirement and try and plug that in the solution that was given. Initially, that's what was excellent. And even now it is. But initially, it really helped give us the confidence that we can do this very quickly.

Cost is not the only parameter one should look at. You need to look at the overall benefit. Now if the thumb rule is to make decisions just based on cost, then you don't even need to evaluate a solution, right? So we looked at the features, we looked at the cost. It's not that we are cost agnostic. But we look at the long term benefit. That led us to choose Leegality.

What definitely helped was the solution itself. I think the ease of solution makes it easy to work together. Because if the solution is complex, then, during the process of implementation, there is confusion, there is friction. Just the simplicity of the solution definitely helped

From a security and risk point of view, because everything is online now, we don't have to worry about taking care of physical documentation. Our loans run at an average age of seven to eight years. I don’t have to worry about whether that document is kept properly for those 7-8 years. It is very convenient to access them at any point in time, which is useful from an audit and risk point of view.

So the sales team has been very happy because a lot of time which they spent in travel can actually be utilised better in the counselling that they have to do. Lot of parents and students, they require a lot of guidance on matters - not just about the additions and the paperwork, but also about the financial arrangement that we have. Those negotiations, those discussions, that advice - they are able to spend their time better doing that. They may still go and visit them. But those discussions are focused on business, rather than focusing on where to sign and whether the signature is done properly or not.

But at the same time, we were spending time and effort on doing this activity (collecting signatures). So today, all that time and effort that is saved is still used in giving customer service, but maybe over a phone call, maybe generating new business, maybe guiding customers better. The time has been utilised by the team in a much more efficient manner.