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Bank
CAD
CC

Normally we mark the relationship managers or branches in CC because they are not directly linked with the document execution process. They need to know the status of all the ongoing loans. Leegality’s CC feature helps us with this.

Ramesh S
VP & Head - Credit Administration Department, Federal Bank
Bank
CAD
Employee productivity
Poor customer experience

RM had to take the printout and ensure all the pages were in place and then travel to the borrower. The borrowers have to sign on each page. The longer the loan agreement, the more the signatures. They hate it.

Ramesh S
VP & Head - Credit Administration Department, Federal Bank
Bank
KCC
Low TAT
Improved productivity
Do more business

Our BC partners are all very happy. Their productivity has grown substantially as they take lesser time to disburse loans.

Mohan K
SVP & Country Head - Agri, Micro & Rural Banking, Federal Bank
Bank
Digital lending
Easy integration/API

We had already integrated with Leegality for Auto Loans and were happy with that. We knew it was capable of Aadhaar esigns. So we integrated with Leegality APIs.

Anand Krishna
Assistant Manager, Digital Centre of Excellence, Federal Bank
Bank
Digital lending
Easy integration/API
Easy to use
Fast go-live

It's not complex to integrate [with Leegality], it's just plug and play.

Anand Krishna
Assistant Manager, Digital Centre of Excellence, Federal Bank
PMS/AIF
Customer onboarding
Customer support

Whenever we connect, we don't receive any kind of uncomfortable feeling at all, at any point of time when we are conversing with them. In a recent case we wanted to have our custom consent limit [increased] from 500 characters to 1,000 characters. It was done in just10 days this was a very quick response that we dont see from other tech partners

Umesh Parshetye
Chief Technology Officer, ASK Group
Partner onboarding
Non-BFSI
Logistical issues
Not scalable

Earlier everything was on pen and paper and emails. We started business with ten LCO partners across the nation, and we grew up to a number of hundred or 150 by the end of 2019 or 2020 mid. And with Covid coming in, the demand for broadband shot up in 10 months. So the number of LCO partners grew from 150 to 1,700 partners. And managing all that paperwork on emails, paper and Excel became too tricky.

Ravi Bajaj
Senior Product Manager @ Airtel X Labs
Insurance
Legal agreements
Competitor comparison

The major problem that I faced was after the agreement had been sent a lot of my signers stated that they had never received it. So that was a problem. It was available in our system, we could see that it had been sent to so and so party. But the other parties said that we haven't received it. So then I had to get in touch with their customer team, all those things.

Jyotsna H.
Deputy Manager - Legal & Secretarial, TATA AIG General Insurance
Insurance
Legal agreements
Competitor comparison

Once it is uploaded into the dashboard, I had to go page wise and figure out which pages need a signature. There was a solution to add signatures to all the pages, but it was not customizable - I could not customise the signing portion on each page. I have to do it one by one if I have to do it. So that was creating problems

Jyotsna H.
Deputy Manager - Legal & Secretarial, TATA AIG General Insurance
Insurance
Legal agreements
Competitor comparison

Whenever I used to upload anything into the system, the system, it logged out immediately, There was no time span in between. And then I had to redo it again. And suddenly there was an error which I was not aware of, and to treat that error, I have to contact to the individual department

Sunil Khichar
DVP - Legal & Secretarial, TATA AIG General
Stock broking
Customer onboarding
Template engine

Every now and then we need to make changes to our account opening form. With the Leegality Template Engine, we can change these pages very easily. We can just change one page and that’s all it takes. No need to change the entire document

Anirudha Basak
Product Manager, Dhan
Education loan
Education loan
Quick adoption

So if you look at it, actually, there’s zero paperwork

Nishita Mazumdar
Head - Branch Operations, HDFC Credila
Bank
JLG loan
Customer experience

I had taken two other loans previously from other banks. For those, we had to go there and wait for a long time and sign a lot of paperwork. It took 2-3 hours to get it done. And it took about 5-6 days for the loan to be disbursed. With Federal Bank, we only had to go to the branch once and it only took around an hour. I prefer electronic signing over physical signing, it just takes a thumb impression. Otherwise, we have to sign a lot of paperwork. Biometric is much better.

Angel S
Customer, JLG Loan - Kochi, Federal Bank
Bank
JLG loan
Customer experience
Low TAT

The borrower comes for the meeting and instead of waiting around, they can immediately complete the documents, return for the meeting, undergo the biometric validations, and sign off. The disbursement is triggered and they receive the money.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Why Leegality

Our experience with Leegality for KCC was very good. So Leegality was our natural choice because of the relationship they already had with us.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Customer experience
Easy tracking/doc retrieval
Compliance issues

Documents can be executed just using a link. Customers can review the document at any time. Then they are stored digitally. Document retrieval has also become very easy.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Logistical issues
High TAT
Tracking/doc retrieval issues

We handle 20,000 to 50,000 loans per month. Bookkeeping was time-consuming and operationally inefficient. Whenever we needed a document, we had to look for it physically

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Do more business

One clear benefit of digitization is it gives you the confidence to scale up. You can do business in remote places, even if you don’t have a branch.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Not scalable
Loss of business

Being a vertical handling a large number of accounts, physical loan documentation was a herculean task for us. It was impossible to scale up

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Employee productivity
Logistical issues

Employees would waste a lot of time performing administrative tasks. BCs needed to carry all the documents 20-50kms to the branch. At the branch they had to check all the borrower details, whether all the pages are in order and if all the signatures are in place.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Low TAT

It used to take 10- 15 days for disbursal. Now loans can be disbursed in 72 hours. If not for the JLG orientation we would be able to disburse loans in 30 minutes.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
High TAT

Physical paperwork is extremely time-consuming. From application to disbursal, it would take 10 to 15 days.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
JLG loan
Industry knowledge

There is a huge acceptance of digital documentation - it’s purely a misconception that rural India is not ready. With the availability of smart devices, people are becoming more tech-savvy, even in rural areas.

Shibu C
DVP-I & Head - Micro & Rural Banking, Federal Bank
Bank
KCC
Low TAT
Easy to use
Complete oversight

The process has become very seamless. We can measure how much time each step takes and we have experienced eSign execution in as less as 40 seconds. So that was a breakthrough.

Pravin
Product Manager, Personal Loans, Federal Bank
Bank
KCC
Customer support
Easy integration/API
Fast go-live

After one round of discussion, we were very comfortable with Leegality officials and they immediately took forward this project and soon got into a very advanced stage of implementation and integration of the platform

Pravin
Product Manager, Personal Loans, Federal Bank
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