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Hear from our Clients directly.
“At present, we are using the Leegality platform for executing loan agreements for two of our loan products i.e. Business Loan and Personal Loan. Through this process, our TAT on Disbursement has reduced by almost 60% with a fully paperless journey.”
“[Physical signing] is a long, drawn process. And in this whole bargain, there are papers wasted. There is stamp duty. There are discrepancies. People don't know where to sign, what to sign. People leave blanks. So a replacement is simply to take it to a digital mode where you can be in complete control of the process.”
“We are also using Leegality for our vendor payout invoices signing process. This has benefited us in improving our overall TAT and in turn, increased the team’s productivity. Even the DSAs are relieved with this new process. The old process of printing on letterheads, printing invoices, sending to us, waiting for our approval etc. is completely eliminated by Leegality.”
“It used to take 15-20 days to onboard just one partner. We did a time motion analysis, and it now takes less than two minutes or so.”
“One of the major reasons we chose Leegality was that it resolved logistics and expense management issues that we were facing with the physical stamping process. In a typical stamping process – we’d have to coordinate with the stamping vendor, ensure inventory is available, give them denominations etc. All of this requires a lot of effort at our end. Leegality’s stamping addressed this problem completely.” - Dhairya Shah,
“In our industry, one can become non-compliant even if one loan file goes missing and that comes up as a legal case. With this intervention from Leegality, we are assured that whatever is disbursed, is being signed electronically and is then stored in the Document Management Server for future reference, and can be retrieved as per need. This gives a lot of comfort to our Compliance Department as well.”
“My field force can be so much more productive. Their job is just getting customers into the funnel and calling up the customer and saying that "boss, please, I have sent you the link, sign it", but that's where their job ends. Earlier on, these guys literally had to be on the streets, not only bringing in customers, but getting all this documentation executed. So we have seen a massive boost in productivity, improvement in customer experience and reduction in time."
“My business development manager sends an email or an SMS and [the partner] signs it. That's it. It's done. So it changes his life. The travel time, which he used to travel by plane or train, that has been killed to zero.”
“Customer satisfaction has improved a lot – once they sign they get the agreement within 15 seconds of signing in their Mailbox.”
“With Leegality we are saving courier cost, transportation cost and then the cost for the man-days lost, [due to] people who are actually checking those physical files”
“Leegality also helped eliminate the process of physical procurement of stamp paper – resulting in easier expense management”
“See, with our customer segment - if they have to make a trip to our branch then they have to forego part of their daily wages. So the digital paperwork process saves them money. If you tell them "Didi you can sign this from home" then they would just choose to do that. Not going to the branch is a great option for them.”
“As an organization, the [Excel Upload] feature improves our per employee productivity at a very large scale. Our internal ops team can now multi-task and manage things digitally rather than managing physical documents. They don’t have to do this activity of processing and sending documents the whole day. This actually also improves their overall work-life balance!”
“We have seen a massive boost in productivity, improvement in customer experience and reduction in time. If I talk about unsecured lending, the average productivity of an agent used to be, I would say about 20 odd lakhs a month, in terms of disbursement. Those same guys are literally now closing the month at about between 25 and 30 lakhs. I can see the boost in in the funnel because of something like this being introduced”
“Our partner will be able to sell from today evening itself. 4:30 he has signed it, 4:31 he can start selling for us. He also gets the revenue from day one, and we also. We don't need to wait for 15, 20 days to churn out that revenue”
“If I were to just talk about the documentation leg of it, which happens post sanction and pre disbursement, that itself used to take roughly about two to three days and now it takes less than an hour.”
“The entire document can actually be signed in the field and it can also be signed remotely, so that is the biggest advantage that we get. The customer need not come all the way to the branch to do it. So that has been the biggest change for us and it has saved a lot of time. ”
“Paper forms are prone to mistakes. When you have a loan agreement, which is five or six pages long [which] people are signing, signatures get missed out. Then it just worsens the customer experience and their turnaround time. And you have to go back to the customer and ask them for one signature on a piece of paper. [With Leegality] now there are no errors.”
“And it also ties up less money in the inventory of stamps, using this digital process. Physical process, you have to pay and buy, but if you enroll less [merchants] in that state, you will be left with a lot of stamp papers which are unused. So [BharatStamp] allows you to optimize the usage also and so that you have less inventory tied up in stamps, stamp value. So it has helped us save at least 30 percent inventory value of stamps”
“In the industry, the practice of getting blank agreements signed is still quite common – where the customer doesn’t know what they are signing and often feel cheated. Leegality ensures this is completely taken out of the question. There is no longer debate or complaint later on that the customer was made to sign a blank agreement.”
“We are now able to ensure that all the paperwork is correct, completed and stored for future reference. The signed documents automatically go into our document management server (DMS) , where they are stored for future reference. If we need them later, we can quickly retrieve them”
“The process is fully secure and safe – with complete audit trail available.”
“So this time which my business development manager was spending on all travelling, that now shifts to the quality of the service. So now he's more focused towards, quality of the service which we are giving to our customers”
“It is generally a tough exercise [to] account for every paper. Now we have a portal in which all the documents are stored. So in the portal, all the details for respective merchants are stored, and that's where one can go and retrieve all the digital details.
“The agent is sitting in the office and he is literally sending a link to the customer, calling the customer and saying that "boss, I've sent you a link, can you please sign the document". So it's as simple as that.”
“So the key benefit is that travel has gone down. My partner gets an SMS, my business development manager calls him, they talk over the phone, and they just sign it. And in fact, that is saving revenue for us.”
“The overall interaction with Leegality support and implementation teams was very smooth and satisfying. The team has always taken up responsibility to ensure urgent requirements are met in a reasonable time period. Overall Support TAT has been very encouraging. The way that the Leegality team takes the responsibility and supports us in terms of removing the minor/major obstacles is commendable.”
“For any problems I get connected to the support team and they've been very efficient in handling any problem statement. It gets solved within, not even 2 hours, it gets solved within an hour or so. Very quick.”
“We chose Leegality because we could start using it the very next day”
“Whenever I call up, I don't receive any kind of uncomfortable feeling at all, at any point of time when I'm speaking with them, when I'm dealing with them. The recent case we wanted to have our consent limit [increased] from 500 characters to 1,000 characters. It was done in 10 days. Such a product enhancement who does, tell me? ”
“Support’s been pretty good and pretty well orchestrated, and we really found them to be extremely supportive and understanding [of] the actual issues. So when we say "there's an issue in the field" they understand if there's an issue in the field and customer onboarding process and this needs to be resolved like as of yesterday. So yes, they have taken it up in that sense itself and provided adequate support. Timely support has been there.”
“Once a call was set with Shriram we could kind of understand the flow, and now we are able to manage the whole process from our own end. And that was quite seamless. I mean, that was the after sales support which I wanted, and Shri has been quite good in kind of interacting with us weekly and putting those things in place to ensure that the experience, the continuing experience happens to be good”
“I'll rate [our account manager] 11/10. The way he handled our last week's transactions, the way he helped us save our signatures, the way he responds to our SMS, emails, calls. I just dropped him an SMS "SOS" and the call landed in a fraction of seconds. I couldn't expect anything more.”
"The key factor which distinguishes one company from the other is the value added services that they provided. The most important thing is to understand how quick they are to respond to your calls and how quick they are in terms of the error resolution process. It is very essential to have an appropriate support team in the back end to respond to and resolve issues immediately. Thumbs up to Leegality for that. You have done a fantastic job. Kudos to the Leegality support team, they really have been there for us."
“Support has been really good. I think the teams are very proactive. Probably the biggest reason that you kept our account this year was because of the support that you guys provide. I think what really keeps people with the business, same as ours, is how you engage with your customers, how good you make them feel about working with you. And your teams did that with us, which is why we continued with you guys this year.”
“What drew me towards Leegality was their post sales service. If I have any questions, if I have any additional workflows, if I have any additional requirement in terms of stamp papers, or in terms of how I can use more and more services of Leegality. There's a standing help in my account manager and he does help me out.”
“You kind of have a partner who helps you meet your plans. The plans may keep changing. You may want to expand. So the ability of your partner to understand what all is required matters. Leegality, we don't view it as a vendor. It's a partner. So the partner understands the changing dynamics of the business and can adjust accordingly.”
“Even in terms of training the team, Leegality was a completely new feature for them. They had never worked with something like this before. So hand holding us through that entire phase of adoption was extremely extremely very well done”
BharatStamp
“One of the major reasons we chose Leegality was that it resolved logistics and expense management issues that we were facing with the physical stamping process. In a typical stamping process – we’d have to coordinate with the stamping vendor, ensure inventory is available, give them denominations etc. All of this requires a lot of effort at our end. Leegality’s stamping addressed this problem completely. Leegality has tie ups with vendors across all states Axis Finance operates in. Leegality also helped eliminate the process of physical procurement of stamp paper – resulting in easier expense management.”
Excel Upload
“To implement a change in our business policy, we needed an addendum to be signed by all the partners - saying that they agree to the new pay structure. So for that we wanted all our 1700 partners to sign that addendum. So that's why we consumed the Excel Upload feature. [The addendum] has reached them over email and SMS. Otherwise our BDMs would have had to travel to all these partners, talk to them and explain all these features and get it signed.”
Excel Upload
“Leegality excel upload feature gives us the option to scale up operations via initiating the workflow for multiple customers simultaneously. We don’t have to trigger signing invitations one by one for each customer. Every half an hour we trigger the requests received from customers. Customers are more satisfied as they don’t have long wait times to receive documents for singing and can complete the overall execution process in a jiffy. Our internal ops team can now multi-task and manage things digitally rather than managing physical documents. They don’t have to do this activity of processing and sending documents for archival. This actually also improves their overall work-life balance!”
“It used to take 15-20 days to onboard just one partner. We did a time motion analysis, and it now takes less than two minutes or so.”
Face Capture
“Because we are not using Aadhaar based signature so much, we are using esign, which is an OTP based signature. The moment we go virtual for anything, we are in a blind spot. So [Face Capture] ensures that it is the customer who has signed the document. So we have enforced 100% face capture, it is compulsory. Without face capture, actually no disbursement is done. Even in areas where we have low internet penetration, we have not faced many challenges in uploading these images as well. So low bandwidth usage, I would say is definitely a plus point that we have seen after implementation”
“My business development manager sends an email or an SMS and [the partner] signs it. That's it. It's done. So it changes his life. The travel time, which he used to travel by plane or train, that has been killed to zero.”
MIS Reports
“Leegality’s Automated Reports feature feature is essential to monitor the overall usage and consumption matrix. When you come to office everyday – you see an automated email telling you how much conversion has happened the previous day. This helps both the management as well as operations team to measure the success of the tool. We are doing extensive analysis of the MIS reports now to see how the digital execution process can help with other use cases.”
Bulk Sign
“Few of our signers are using the Bulk Sign option. They are signing 1000s to 2000 to 5000 agreements on a weekly basis. So [Bulk Sign feature] has helped to make it quicker, the agreement part.”
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Smart Name Verification
“The Smart Name Verification feature is very important. We were facing some issue earlier where the Aadhaar name and the KYC name [of the customer] was different. With Smart Name Verification we are verifying both the details simultaneously. So we have reduced the frauds which were happening earlier”
“Our partner will be able to sell from today evening itself. 4:30 he has signed it, 4:31 he can start selling for us. He also gets the revenue from day one, and we also. We don't need to wait for 15, 20 days to churn out that revenue”
BharatStamp
"Honestly speaking, buying those eSigns and stamps is so convenient for me. Otherwise, I had to send a person out to get stamp papers, pre-date it, back date it - whatever you can to arrange for the stamp paper. All those things are eliminated now. And in this COVID situation where most of the stamp sellers and stamp vendors don't even come, it would have been a big hassle for me to arrange for the documentation to be complete as per SEBI compliance law."
BharatStamp
“BharatStamp ties up less money in the inventory of stamps. In the physical process, you have to pay and buy, but if you enroll less [merchants] in that state, you will be left with a lot of stamp papers which are unused. So [BharatStamp] allows you to optimize the usage so that you have less inventory tied up in stamps and stamp value. So it has helped us save at least 30 percent inventory value of stamps”
BharatStamp
“Starting from making stamp papers available, that was a task for all the companies which manage out of Maharashtra because we have different solutions, but not all solutions are applicable for our agreements. So we found the stamp paper solution quite convenient for us so that we can just make a request and it will come to us. And the next part would be cancelling of the agreements. If I need to cancel some agreement, my stamp papers will be again sent to the inventory unused and I can reuse them any time.”
BharatStamp
“Starting from making stamp papers available, that was a task for all the companies which manage out of Maharashtra because we have different solutions, but not all solutions are applicable for our agreements. So we found the stamp paper solution quite convenient for us so that we can just make a request and it will come to us. And the next part would be cancelling of the agreements. If I need to cancel some agreement, my stamp papers will be again sent to the inventory unused and I can reuse them any time.”
“So this time which my business development manager was spending on all travelling, that now shifts to the quality of the service. So now he's more focused towards, quality of the service which we are giving to our customers”
Face and GPS Capture
“The face capture feature helps when you're doing a virtual signature, where the identity of the borrower is not 100%. It's not an Aadhaar signature. So it really helps that you have captured the face of the borrower as well, so that tomorrow the borrower can't get up and say "someone took my phone and signed the document". So that helps. And GPS capture is one more source of triangulating.”
“So the key benefit is that travel has gone down. My partner gets an SMS, my business development manager calls him, they talk over the phone, and they just sign it. And in fact, that is saving revenue for us.”
“The solution you gave me was ready to be implemented the very next day.”
“I would definitely recommend Leegality. Like I said, it's very easy to get onboarded and start using the system, and the journey has been pretty smooth. So if they already have an LOS system in place, it's very, very easy. Simple API calls and you are there. Limited training to the field force, hardly a couple of hours of training, only training videos and some training manuals actually were sufficient. So that is also very important. Adaptability is high and it becomes much, much easier. I would definitely recommend [Leegality]. Kudos to the support. Like I said, they really have been there for us
“Actually, we never needed your tech team’s help . We just talked to them once or twice. There was a handshake and in two or three days it was done.”
“My business development manager sends an email or an SMS and [the partner] signs it. That's it. It's done. So it changes his life. The travel time, which he used to travel by plane or train, that has been killed to zero.”
"The onboarding process with Leegality was not difficult at all. Right after we finished testing on the sandbox ID, going live was not a big challenge. Creating the templates and rolling the system out with our LOS was very smooth and quick."
“So go to market is something that is very easy and fast with the Leegality platform. With Leegality’s tech lead we were able to configure it within half a day. That too on on a weekend. That's the commitment your team has and hats off to them.”
“Our partner will be able to sell from today evening itself. 4:30 he has signed it, 4:31 he can start selling for us. He also gets the revenue from day one, and we also. We don't need to wait for 15, 20 days to churn out that revenue”
“The success of any digital innovation can be measured in one simple way- how well can a non-IT person connect with the system and work seamlessly. We feel that Leegality platform scores full marks in this section. Currently, it’s being managed by the Operation department with minimal support required from the core IT support team. Setting up a workflow and defining various parameters has been extremely simple. We didn’t face any major glitch at any point in time both before and after going live. The support has also been fabulous from Leegality’s side. Whatever minor changes we had to make were so promptly done that our operations team is extremely happy working with Leegality.
“Whenever I have been asked for a reference, I have given Leegality as the first preference. Ease of integrating the Leegality platform, configuring the workflows, integrating with our system - it's pretty easy.”
“What we have realized is that I don't think there's much interaction required once the tool is deployed and we go live. It is basically auto driven after you put it into operation. So, the system is pretty simple, very easy to use…some initial, teething issues while setting it up. But once it’s set up there are hardly any issues. You don’t even need to speak to the Leegality team for any kind of an issues you just need to internally keep doing your stuff.”
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